Training Policies

Please print a copy of this page for your records.

We require at least a minimum number of people per class. If that minimum is not met 2 days before the class, the class will be cancelled. We will contact you 2 days before the class was going to begin to notify you of the cancellation. You will have the option of enrolling in an alternative class, receiving credit toward a future class, or receiving a full refund.

Refund Policy
We will refund your class fee if you cancel in writing 3 days before the class starts. (Enrollments within 3 days of the class are not eligible for refunds for any reason.) If you adopt from us and return the dog, your fees are not refundable for any reason.  Please contact or call 510-569-0702 (Oakland) or 925-479-9670 (Dublin) with any questions.

You do not need to bring your puppy or dog to the first class for the following classes:
Mind Your Manners 1
Small Dog Smarts 1
Puppy Kindergarten
Bully Basics

We will go over all the basics during the Orientation and let you know what you need to bring to your next class. You must attend this orientation to be able to continue in this class.

What to Bring to Orientations
Proof of at least 2 DHLPP vaccinations for puppies 
Current rabies vaccination for all dogs over 4 months of age
Copy of this confirmation

What to Bring to Classes with dog/puppy present
Dog/puppy on a six foot leash
Dog/puppy on a flat collar or harness (no prong or choke chains in class)
Variety of yummy treats (try not to feed your dog before class)
Treat pouch to carry your treats

Families with Dogs
Because having and training a dog is a family affair, we encourage family members and kids to come to class with the handler. However, it is important that some guidelines be followed with regard to children. Children must be under parental control at all times. No running and yelling in the classroom. Please tell your children that not all dogs are friendly towards children and that they must ask permission before petting someone else's dog.  Handlers must be at least 13 years of age.